| Event Overview | |
|---|---|
| Event Date: | 13 – 14 May 2026, |
| Event Venue: | Jio World Convention Centre Mumbai, Jio World Centre, G Block, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400098, India, |
| Web: | https://phygitalretailconvention.com/tech-nxt/ |
Retail Tech.NXT Mumbai is a focused gathering that brings retailers, technology providers, and innovators together to discuss how modern tools reshape the way businesses sell, serve, and scale. The spotlight is on practical transformation rather than buzzwords. Attendees explore how data flows from discovery to checkout, how stores and platforms connect, and how teams work smarter with automation. The event creates a friendly environment for leaders to exchange real stories, examine outcomes, and map the next steps for growth. It highlights what matters the most in retail right now, which is the blend of agility, measurable productivity, and meaningful experiences that customers remember long after a purchase.
Vision And Big Picture
Retail Tech.NXT Mumbai sets a clear vision for retail technology by connecting strategy with execution. Instead of isolated experiments, the program guides participants to build integrated roadmaps where every initiative plays a role in growth and efficiency. Conversations cover how to balance innovation with compliance, how to move from pilots to scale, and how to make teams comfortable with change. Speakers demonstrate how to make technology decisions that serve brand goals, protect margins, and respect customer time. The event encourages a culture where product, marketing, and technology teams share the same metrics, so decisions are consistent and the benefits are visible across the entire business.
The Commerce Quadrant
Retail Tech.NXT Mumbai treats commerce as a flexible network where customers can discover, compare, and buy in a seamless way. Sessions unpack social commerce strategies, livestream selling, and the role of showrooming in driving confident purchases. Experts discuss multichannel attribution and the shift from last click to full journey measurement. There is a strong focus on checkout design that reduces friction with options like contactless payments and self-checkout. Attendees explore how product information, offers, and loyalty follow the shopper across apps, marketplaces, and stores. Case studies show how brands simplify operations while giving customers consistent value regardless of the channel they choose.
The Productivity Quadrant
Retail Tech.NXT Mumbai goes deep into the foundations that keep retail operations lean and responsive. The productivity track looks at planning systems, cloud ERP, and two tier ERP approaches that let fast growing units move quickly without breaking enterprise standards. Talks show how AI and machine learning bring clarity to forecasting, allocation, and replenishment. Speakers discuss fulfilment orchestration, slotting, and micro warehousing to reduce last mile costs while keeping delivery promises. There is guidance on lifecycle management from design to markdown, with clear triggers and thresholds for action. The message is simple and strong. Efficient processes make innovation possible.
The Experience Quadrant
Retail Tech.NXT Mumbai explores the new age of customer experience where personalization is precise, respectful, and genuinely helpful. Sessions show how to design journeys that adapt to real behaviors, not just segments. Attendees learn how to use product recommendations that feel natural, create dynamic content for each user, and orchestrate communications across email, chat, and in app prompts. The program looks at augmented reality for try ons and visualization, voice automation for quick support, and in store automation that saves time for customers and staff. The goal is to create intuitive moments that reduce effort and increase trust throughout the journey.
The Innovation Quadrant
Retail Tech.NXT Mumbai presents innovation as a repeatable practice rather than a one time leap. The agenda demonstrates how digital tools improve every stage of the retail value chain, from concept validation and sourcing to pricing, promotions, and point of sale experiences. Participants see how modular architectures help teams test new features without risking the entire stack. There is open discussion about integration, data quality, and governance. Leaders share how to evaluate pilots, set guardrails, and scale only what works. By the end, attendees understand how to build pipelines that continuously deliver small wins that add up to big results.
AI, Data, And Responsible Automation
Retail Tech.NXT Mumbai brings clarity to AI by focusing on measurable impact and responsible use. Speakers break down how generative models assist content creation, product tagging, and service responses while humans stay in control of quality and tone. Sessions explain how to design feedback loops, monitor bias, and document decisions for transparency. There is a pragmatic view of data foundations, from clean product attributes to consent based identity graphs. Attendees learn how to turn messy datasets into reliable signals for merchandising, pricing, and marketing. The overall message encourages teams to automate where it helps and to keep people where judgment matters.
Live Demos, Labs, And Use Cases
Retail Tech.NXT Mumbai makes technology tangible through demos and hands on labs that show tools working in realistic workflows. Participants watch how computer vision tracks shelf conditions, how analytics highlight store hotspots, and how customer service platforms route issues to the right agent with suggested responses. Workshops walk teams through building a lightweight omnichannel dashboard, connecting data sources, and designing alerts that trigger timely action. These sessions help leaders assess vendor claims with confidence. Seeing the full path from input to outcome makes it easier to plan investments, estimate returns, and sequence projects in a way that teams can actually deliver.
Collaboration, Partnerships, And Talent
Retail Tech.NXT Mumbai highlights the power of partnerships by bringing retailers, startups, system integrators, and academia into the same room. Panels explain how to structure pilot agreements, define shared metrics, and manage change without overwhelming store teams. There is practical advice on selecting vendors who can grow with you and on building internal capability so knowledge does not vanish when projects end. Talent development is a core theme, with guidance on upskilling teams in analytics, product thinking, and user research. The event underlines that sustainable transformation depends on people who can translate strategy into daily action.
Security, Trust, And Compliance
Retail Tech.NXT Mumbai treats trust as a design choice that must be built into every touchpoint. Sessions cover privacy by design, consent management, and secure integration patterns that protect customer and business data. Leaders discuss how to choose partners who follow strict standards and how to conduct due diligence when connecting new applications. There is emphasis on risk based access, role clarity, and audit trails so that compliance is continuous rather than reactive. The simple takeaway is that a fast retail operation can also be a safe one when security is part of the workflow and not an afterthought.
Who Should Attend
Retail Tech.NXT Mumbai is valuable for decision makers across merchandising, marketing, technology, and operations. Founders and senior leaders will gain a clear view of what to prioritize, while functional managers will return with playbooks they can apply immediately. Product and engineering teams will benefit from architecture examples and delivery frameworks. Store operations leaders will find concrete ideas for task management, workforce planning, and in store digitization. Analysts and data professionals will learn how to turn models into business impact. The event welcomes anyone who wants to connect strategy with execution and turn technology into everyday business value.
How To Get The Most Value
Retail Tech.NXT Mumbai rewards preparation and curiosity. Attendees get more from the event when they arrive with a short list of top challenges and success metrics for the next quarter. It helps to map current systems, identify bottlenecks, and collect examples of customer pain points. During sessions, participants can compare frameworks, ask vendors for live walkthroughs, and collect references from similar brands. After returning to work, teams can run a simple thirty day plan to test one or two ideas with clear owners and timelines. Small, steady progress compounds faster than big projects that never launch.
Retail Tech.NXT Mumbai leaves participants with clarity and momentum. The program blends strategic direction with operational detail so that leaders can set focus and teams can start building right away. By balancing commerce, productivity, experience, and innovation, the event shows how to create a connected retail engine that delivers value to customers and to the business. It provides a safe place to learn, compare, and refine ideas with peers who face the same market realities. The lasting benefit is simple. Better systems and better decisions create better customer moments and more resilient growth for the long run.